1. Who We Are
Mowology Landscaping is a landscaping and grounds maintenance company operating in Metro Vancouver, British Columbia, Canada. We provide services to residential and commercial property owners.
This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), federal privacy legislation applicable to our operations.
2. What Personal Information We Collect
| Category | Examples | Source |
|---|---|---|
| Identity | First name, last name | You provide it when requesting a quote or signing a contract |
| Contact | Email address, phone number, mobile number | Quote request form, direct communication |
| Property | Service address, city, province, postal code | Quote request form |
| Service history | Past quotes, invoices, service plans, visit dates | Generated by us as part of service delivery |
| Payment reference | Last 4 digits of card, card brand (Visa, Mastercard), Stripe customer ID | Stripe payment processing (see Section 7) |
| Communications | SMS and email consent status, consent timestamps, opt-out records | You provide consent during quote or contract workflow |
| Device & technical | IP address at time of form submission or contract signing | Automatically captured for fraud prevention and legal proof of consent |
We do not collect: government-issued ID numbers, SIN, health information, or any information from children under 13.
3. Why We Collect It
- Service delivery — scheduling visits, dispatching crew, tracking service at your property
- Billing and invoicing — generating invoices, processing payments, maintaining financial records
- Communication — sending appointment reminders, service updates, and quote follow-ups (with your consent)
- Legal compliance — Canadian tax law (ITA s.230) requires us to retain financial records for 7 years
- Safety and fraud prevention — verifying identity for contract signing, detecting abuse
We collect the minimum information necessary for these purposes.
4. SMS & Email Consent
We send SMS messages only to clients who have explicitly opted in. Consent is recorded with a timestamp and the source of collection (e.g., quote request form). You can withdraw consent at any time by:
- Replying STOP to any SMS from us
- Emailing office@mowology.ca
- Calling us at (778) 846-9273
SMS messages are sent via Canadian carrier email-to-SMS gateways. Message frequency varies. Standard messaging rates may apply. We do not send marketing SMS — only transactional messages (appointment reminders, service notifications).
Marketing emails are sent only with your explicit consent. You can unsubscribe from any marketing email using the unsubscribe link included in each message.
5. Service Photos
Our crew photographs service areas before and after each visit as proof-of-work documentation. These photos may include images of your property. Photos are stored securely and accessible only to Mowology staff.
Photos are not shared with third parties and are not used for marketing without explicit additional consent. You may request deletion of your service photos by submitting a Privacy Request.
6. Location Tracking (Crew Only)
GPS location tracking applies only to our crew members, not to clients. Location data is used to verify on-site arrival, automate clock-in/clock-out, and improve scheduling accuracy.
Location tracking requires per-employee opt-in and can be disabled by the employee.
| Data Type | Retention Period |
|---|---|
| Real-time location pings (crew) | 90 days |
| GPS breadcrumb trail per visit | 180 days |
| Visit arrival/departure GPS coordinates | Duration of employment + 2 years |
Location data is automatically purged on schedule. Employees may request earlier deletion.
7. Payment Information & PCI DSS
Stripe's privacy policy is available at stripe.com/en-ca/privacy.
8. Data Retention
| Data Category | Retention Period | Reason |
|---|---|---|
| Client contact information | Duration of relationship + 3 years | Service continuity, dispute resolution |
| Financial records (invoices, quotes, payments) | 7 years from transaction date | CRA / ITA s.230 legal requirement |
| Consent records (SMS/email opt-in) | 7 years from consent date | CASL compliance and legal proof |
| Service photos | 3 years after last service | Dispute resolution, proof-of-work |
| Crew GPS pings | 90 days (auto-purged) | Data minimisation |
| Visit GPS breadcrumbs | 180 days (auto-purged) | Data minimisation |
| System audit logs | 2 years | Security and compliance |
When data is no longer required, it is securely deleted or anonymised.
9. Your Rights Under PIPEDA
You have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate information
- Erasure — request deletion of your personal information (subject to legal hold requirements for financial records)
- Withdraw consent — for marketing or SMS communications at any time
- Complaint — lodge a complaint with the Office of the Privacy Commissioner of Canada
We will respond to access and correction requests within 30 days as required by PIPEDA. Erasure requests will be processed within 30 days; certain data may be retained under legal-hold exceptions.
10. Third-Party Services
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe (payment processing) | Credit card payment processing | Name, email, billing address, card details |
| Google Maps (address lookup) | Address autocomplete and geocoding | Property address |
| Open-Meteo (weather data) | Weather-based scheduling | Property coordinates (approximate) |
| Canadian Web Hosting (hosting) | Web hosting in Canada | All data stored on Canadian servers |
We do not sell, rent, or trade personal information to third parties for marketing purposes.
All data is stored in Canada.
11. Contact Us
For privacy questions, concerns, or to exercise your rights under PIPEDA, contact our Privacy Officer:
Attn: Privacy Officer
Vancouver, British Columbia, Canada
office@mowology.ca
(778) 846-9273
You may also submit a request online at /privacy-request. We will respond within 30 days.